1.Which regions support delivery?

In order to ensure our after-sales service, we cannot provide stable after-sales service for countries other than the United States, so orders outside the United States are not supported for the time being, so we only accept US order, and there are no customs fees.

2.Order processing time

Our service hours are Monday-Friday/10:00AM-5:00PM (CST).

For all US paid orders, we process within 1-3 business days.

Order processing ends at 5:00PM daily and orders placed after 5:00PM will be prioritized starting at 10:00AM the next business day.

Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 10:00AM the following Monday.

3.How to cancel the order?

After the order payment is successful, the user can check the order status in the account order details. 

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

4.How long will it take for the product to be shipped?

For all US orders, we ship for free by using Standard shipping for order over $50.

For order under $50, we will charge a shipping fee of $5.

Shipping time is 3-8 business days.

5.Delivery time

Delivery time for orders is 4-11 business days, of which orders will be processed within 1-3 business days and shipping time is 3-8 business days.

6.Sales Tax

Sales tax is borne by the customer, thank you for your understanding.

7.Packaging

We pack it in an exclusive bag, then pack it into an outer box and seal it for shipping.

Please check that the package is in good condition before signing for it.

8.Sign for receipt

Please check that the Air conditioner cover is in good condition before signing.

If the package is damaged or out of stock, please reject it and contact customer service staff Angeles Polverari in time, we will follow up in time;

If you find any damage to the Air conditioner cover after receiving it, please contact our customer service staff Angeles Polverari in time and we will take care of it properly.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt.

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

If you have any questions or suggestions about Shipping Policy, please contact our customer service staff Angeles Polverari email at [email protected], we will reply you within 24 hours, thank you so much!